Privacy Policy

1. Accountability for Personal Information

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Terséo Energies Inc. is responsible for the personal information under its control. We have designated a Privacy Officer who is accountable for our compliance with this Privacy Policy and Law 25.  

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The Privacy Officer can be contacted at:

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Bertrand Eustache, CEO Terséo Energies Inc. bertrand.eustache@terseoenergies.com

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2. Types of Personal Information We Collect

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We may collect the following types of personal information from you when you use our Website:

• Contact Information: Name, email address, phone number, postal address.  

• Website Usage Information: IP address, browser type, operating system, referring URLs, pages visited, and the dates and times of your visits. This information is often collected through cookies and similar tracking technologies (see section 6).  

• Information Provided Voluntarily: Any information you provide to us through contact forms, surveys, job applications, or other interactive features of our Website.

• Business-Related Information: If you are a customer, supplier, or partner, we may collect information related to your business dealings with us.

 

3. Purposes for Collecting Personal Information

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We collect and use your personal information for the following purposes:

• To respond to your inquiries and requests.

• To provide you with information about our products and services.  

• To improve our Website and its functionality.  

• To personalize your experience on our Website.

• To analyze Website usage trends.

• To manage our business operations, including customer service, billing, and administration.

• To comply with legal and regulatory requirements.

• For recruitment purposes if you apply for a job through our Website.

• For any other purpose to which you have consented.

 

4. Consent

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We will obtain your consent for the collection, use, or disclosure of your personal information, except where permitted or required by law. Your consent may be express (e.g., by checking a box or providing information voluntarily) or implied (e.g., by continuing to use our Website after being informed of our privacy practices).

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You have the right to withdraw your consent at any time, subject to legal or contractual restrictions and reasonable notice. To withdraw your consent, please contact our Privacy Officer using the contact information provided above.  

 

5. Limiting Collection, Use, and Disclosure

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We will only collect personal information that is necessary for the purposes identified in this Privacy Policy. We will not use or disclose your personal information for any purposes other than those for which it was collected, except with your consent or as required or permitted by law.  

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We may disclose your personal information to:

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• Our employees, contractors, and service providers who need the information to perform services on our behalf (e.g., website hosting, data analysis, email marketing). These parties are contractually obligated to protect your personal information.  

• Legal authorities or regulatory bodies if required by law or legal process.

• Other third parties with your consent.

 

6. Cookies and Similar Technologies

 

Our Website may use cookies, web beacons, and other similar tracking technologies to collect information about your browsing activities.  

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• Cookies: Small text files that are stored on your device when you visit a website. They help us remember your preferences and analyze website traffic. You can control your cookie preferences through your browser settings.  

• Web Beacons: Small electronic images (also known as pixel tags or clear GIFs) that may be embedded on our web pages and emails. They help us track user activity and email effectiveness.

 

By using our Website, you consent to our use of these technologies in accordance with this Privacy Policy. You can disable cookies in your browser settings, but this may affect the functionality of our Website.

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7. Data Security

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We have implemented reasonable physical, technical, and administrative safeguards to protect your personal information against loss, theft, unauthorized access, disclosure, copying, use, or modification. These measures are designed to be appropriate to the sensitivity of the personal information.  

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8. Retention of Personal Information

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We will retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, or as required by law. Once the personal information is no longer needed, we will securely destroy or anonymize it.

 

9. Your Rights

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Under Law 25, you have certain rights regarding your personal information, including the right to:

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• Access: Request access to the personal information we hold about you.  

• Rectification: Request the correction of inaccurate or incomplete personal information.  

• De-indexation (Right to be Forgotten): Under certain conditions, request that we cease disseminating your personal information or de-index links providing access to it.

• Portability: In certain circumstances, receive your personal information in a structured, commonly used, and machine-readable format and to transmit it to another organization.  

• Information about Automated Decisions: Be informed if we use your personal information to make decisions based solely on automated processing.

• Withdraw Consent: Withdraw your consent to the processing of your personal information, where applicable.

• Lodge a Complaint: Lodge a complaint with the Commission d'accès à l'information du Québec if you believe your privacy rights have been violated.

 

To exercise any of these rights, please contact our Privacy Officer using the contact information provided above. We may require you to verify your identity before processing your request.

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10. Transfers of Personal Information Outside of Quebec

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In some cases, we may transfer your personal information to service providers located outside of Quebec. In such cases, we will take reasonable steps to ensure that your personal information is protected in accordance with applicable privacy laws.

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11. Changes to this Privacy Policy

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We may update this Privacy Policy from time to time to reflect changes in our privacy practices or legal requirements. The updated policy will be posted on our Website with a new "Last Updated" date. We encourage you to review this Privacy Policy periodically.  

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12. Contact Us

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If you have any questions, concerns, or complaints about this Privacy Policy or our privacy practices, please contact our Privacy Officer using the contact information provided in Section 1.  

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Please Note: This is a sample privacy policy and may not cover all aspects relevant to your specific business operations. It is essential to consult with legal counsel in Quebec to ensure your privacy policy fully complies with Law 25 and other applicable laws. You should also tailor this policy to accurately reflect your organization's specific data collection, use, and disclosure practices.

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